Terms of Use

Please read these terms and conditions of use carefully before accessing or using any service. By accessing The Online Agent website, mobile or tablet application (collectively, “Our Website”), you agree to be bound by these terms and conditions and our Privacy Policy. If you do not accept all of these Terms, then you may not use Our Website. In these Terms, “we”, “us” and “our” refers to The Online Agent and “you”, “your” and “client” refers to you, the user of Our Website.

We may modify these terms for any reason – at any time – by posting a new version on Our Website; these changes do not affect rights and obligations that arose prior to such changes. Your continued use of Our Website following the posting of modified terms will be subject to the Terms in effect at the time of your use. Please review these Terms each and every time you use any of our services. Services apply to everything provided online, through mobile devices and computers of all platforms, and email. If you object to any provision of these Terms or any subsequent modifications to these Terms, your only recourse is to immediately terminate use of Our Website or mail us at contact@theonlineagent.com.ng 

Apartment Search: 

The Online Agent only acts as a mediator which bridges the gap between the providers of accommodations – Property managers/Caretakers or Landlords, and those in actual need of an apartment for rent – the prospective tenant.

The Online Agent as an entity does not claim ownership or direct management of any of the properties listed on The Online Agent platform. Any repairs should be and will be directed towards the Property manager/Caretaker or Landlord as the case may be.

The goal of The Online Agent is to ensure our clients secure the rental apartments of their choice via our online platform. As soon as this goal is achieved – (necessary payments made to the respective Property manager/Caretaker or Landlord, paperwork and receipts given, and movein), the deal between The Online Agent and the client is declared sealed and the job of The Online Agent is done and complete. Any further dealings will be between the tenant and the respective Property manager/Caretaker or Landlord as the case may be.

The Online Agent would ensure that all Property managers/Caretakers and Landlords of Apartments are credible. But as a duty, prospective tenants will and should investigate the credibility of the Property manager/Caretaker/Landlord of their desired Apartment. We advise that every of our clients undergo physical inspection of the said Apartment in the presence of a The Online Agent Ambassador/Representative and the respective Property manager/Caretaker or Landlord.

Prospective tenants are to follow through with the guidelines and instructions of The Online Agent Ambassador/Representative, as The Online Agent would not be held responsible for a

financial loss of any kind suffered by the prospect as a result of not adhering to this.

A receipt of payment is your right. Receipt of all transactions will be sent via mail by The Online Agent to every of our clients. Receipt of rent payment should be requested from and should be given by the respective Property manager/Caretaker or Landlord.

A representative from The Online Agent would contact every of our clients that apply for any of the Apartments listed for rent on our platform or pays its rent online. For credibility, every of our Representatives/Ambassadors would state the specific Apartment which was applied for or whose rent was paid for as a form of confirmation.

 “Find me an Apartment”: In a bid to cater for all of our client’s needs, The Online Agent seeks available Apartments for prospective tenants who cannot find their desired Apartment among any of the listed Apartments. Interested prospects can apply for this service via the “Find me an Apartment” icon on either the website or mobile app.

We charge a non-refundable deposit for this service. This fee will be used to cater for all expenses incurred during the search. This non-refundable deposit is separate and distinct from the fees (rent, logistics fee and/or agency/agreement fees) to be paid in order to secure the rental Apartment. 

Right after you make a request through our website/mobile application, we will send a confirmation of receipt of this request and send subsequent emails and SMSs to keep you updated on the progress.

Residential Cleaning:

Rates assigned to different Apartment typologies in the “Residential Cleaning” section of either our website or mobile application are not and should not be viewed as “fixed”. The rates payable are subject to changes depending on the nature of the job at hand. In a case where a client is unwilling to pay an extra charge when the work at hand outweighs the paid rate, the only recourse would be a quick refund.

The Logistic fees are fixed and are non-refundable.

Note that all payments are to be made on our platform – Our Website or mobile application. Any disappointments met caused by non-adherence to this cannot amount to a liability that we would bear.

Payment Options: 

We have three payment options made available to users on our website or mobile application. There is an option to pay with the use of ATM debit card. You can pay with your ATM card through a third party link we provide on our website and mobile application. Our users are also allowed to pay with USSD on our website or mobile application. 

The third available option is payment with Visa QR. Any amount charged to you will be in Nigerian Naira.

All payments are to be made on our platform – Our Website or mobile application. Any disappointments met caused by non-adherence to this cannot amount to a liability that we would bear.

Refund Policy:

The Online Agent will give full refund of amount paid but not yet transferred to the final party that is; the accommodation provider. Refunds of money already paid to the final party will be decided by them (the Property managers/Caretakers/Landlords), but with the logistic fee deducted. 

Refund policy for rent payments are decided upon by the Property managers/Caretakers or Landlords. However Logistic fees are non-refundable.

Privacy Policy

The Online Agent has created this privacy policy to demonstrate our commitment to the privacy of the users of our website and mobile app. Please endeavor to read through the following to learn more about our privacy policy, and how we treat personal information collected from our visitors.

Collection and Use of Personal Information:

The Online Agent collects personal information from our visitors wanting to secure rental apartments, apply for complementary services, register apartments for rent, or register for an Agent account. Please note that all of the private information of our users – names, phone numbers, email addresses will be used explicitly to set up your user account, reply to your inquiries, provide you with requested services, for system logins and to contact you regarding new services and information. 

By accessing the services of The Online Agent and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Information Sharing and Disclosure:

The Online Agent may disclose your personal information when:

  1. We have your express consent to share the information for a specified purpose;
  2. We find that your actions on our website and/or mobile application violate The Online Agent Terms of Use document or any of our usage guidelines for specific services;
  3. We need to respond to subpoenas, court orders or such other legal process.

Payment System:

The Online Agent undertakes not to violate the privacy of Mastercard cardholders or any other cardholders who transact on The Online Agent platform.

All payments made via our platform – website and mobile application are secured by Paystack.

Consent:

If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to The Online Agent. If you have provided personal information to The Online Agent and no longer consent to its use or disclosure as outlined here in, please notify The Online Agent via email at contact@theonlineagent.com.ng Changes to this Privacy Policy:

The Online Agent may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of The Online Agent website or mobile application after any such amendments signifies your acceptance thereof.

Questions or Suggestions:

Questions or suggestions about this privacy policy, or your own personal information should be sent to us via Email at contact@theonlineagent.com.ng